Trinity Glen earns 2019 AHCA/NCAL Bronze National Quality Award

Cissy McCoy, Trinity Glen administrator, with their Bronze National Quality Award at the ACHA/NCAL Convention in Orlando, Fla.

Trinity Glen earns 2019 AHCA/NCAL Bronze National Quality Award
October 31
00:10 2019

Trinity Glen, 849 Waterworks Road, has been recognized as a 2019 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long-term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

“Receiving the Bronze award from AHCA is a wonderful achievement. I am proud of our team members at Trinity Glen for providing quality care to the residents we serve. It is an honor to do what we love and love what we do each day by serving the seniors of Winston-Salem and surrounding communities,” said Trinity Glen Administrator Cissy McCoy. 

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Trinity Glen may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

“I applaud Trinity Glen for taking this important step toward quality improvement,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage Trinity Glen to continue on its path to achieving the highest of quality care.”

The award was presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, Oct. 13-16.

Trinity Glen is a senior living community offering rehabilitation, skilled nursing care, and staff members who are dedicated to person-centered, resident-directed care. The mission of Trinity Glen is “Empowered by Christ, we walk together with all we serve.” For more information, visit

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